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DOF waives commission on government transactions paid with 'direct debit'

19 Sep, 2021

The Government of Dubai's Department of Finance (DOF) announced the cancellation of commission on the payment of all government transaction fees that customers incur when paying the fees from their current and savings bank accounts, through the smart Dubai portal (e-Pay).


DOF explained that no commission will be collected when government customers pay the service fees of any Dubai government entity through the e-Pay portal, with the bank direct debit, confirming that "the commission collection has now become invalid".


"Exceeding AED 150 million annually, DOF will bear the costs of commissions paid to the authorised collectors of government fees through smart channels, on behalf of customers, being individuals or companies," confirmed His Excellency Abdulrahman Saleh Al Saleh, Director General of DOF. "Symbolising the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, we want to encourage digital transformation and raise customer happiness."


Strategic goals


Jamal Hamed Al Marri, Executive Director of the Central Accounts Sector at DOF, revealed that customers’ payments of government services fees through credit cards "continues to occupy the largest share among the government-approved smart payment channels. This is attributed to the ease of using credit cards and the privileges that banks offer their holders."


"We found that many customers, on the other hand, want to pay government transaction fees through direct debit cards linked to their bank accounts, both current and saving. Therefore, we decided to cancel the commission that was imposed on the use of direct debit cards, in order to encourage customers, and provide them with more payment options," he added. "This step comes in support of the demand for smart payment channels, especially since the Government of the Dubai will become completely paperless next December, to achieve the objectives of the Dubai Paperless Strategy."


The Dubai Paperless Strategy was launched by His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, back in February 2018, with the aim of digitising all internal and external government transactions and making them paperless.


Connection with the Central Bank


In a related context, the Government of Dubai, represented by DOF and the Dubai Digital Authority, intends later this year to make the smart payment service available through linking the e-Pay portal with the UAE Central Bank platform for direct debit, which includes more than 14 banks.


The Dubai government allows customers to pay fees for more than 1,200 services through the e-Pay portal, which is managed by the Dubai Digital Authority and is subject to DOF supervision. Payments can be made through credit cards and direct debit cards from bank accounts, in addition to 'noqodi' e-wallet.


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