Emirates Islamic transforms branch network to support people of determination

Emirates Islamic, one of the leading Islamic financial institutions in the UAE, has transformed nine branches to provide people of determination with convenient user experiences. The initiative is part of the bank’s commitment to create a financially inclusive community for people of determination in the UAE in line with UAE Vision 2030’s goal of building a cohesive society.

Seven branches in Dubai and one each in Sharjah and Ajman are among the first of several branches within the bank’s network that were modified to better suit the needs of people of determination.

To enhance mobility access, the branches are now equipped with sliding doors, ramps with handrails, and accessible low-height ATMs, teller desks and cheque writing counters. Tactile floor indicators and disability signage including Braille signage have been installed for ease of direction. The branches also offer priority queuing and a dedicated waiting area that offers a more convenient branch experience to people with disabilities.

Commenting on the added features, Salah Amin, Chief Executive Officer of Emirates Islamic, said: “This is a significant step for Emirates Islamic as we proudly enhance how we serve people of determination and promote their financial inclusion. As a home-grown bank and a leading Islamic financial institution in the UAE, we have a long-standing commitment and responsibility towards supporting people of determination.

Step by step, we will continue to transform our branch network and implement more initiatives to enhance the experience of all our customers and offer the best in Islamic banking products and services that support integration into the community and the financial independence of people of determination.”

Farid Al Mulla, Deputy Head of Consumer Banking and Wealth Management at Emirates Islamic, said: “At Emirates Islamic we aim at providing a superior customer experience to all our customers and supporting people of determination.

The enhanced branches will offer a seamless, convenient, and user-friendly experience to manage all the banking needs of people of determination. These enhancements are very important and we will work swiftly to transform additional branches to make our services more accessible to people of determination.”

The following Emirates Islamic branches are now equipped to serve people of determination: Nad Al Hamar, Al Barsha Mall, Al Warqa City Mall, Dubai Healthcare City, Al Twar, Nakheel Mall, Al Wasl Road, Halwan – Sharjah, and Ajman branch.