Dubai Economy promotes ‘Dubai Consumer App’ to HUAWEI AppGallery users to strengthen consumer protection

Dubai Economy is inviting Huawei users to benefit from its smart and innovative ‘Dubai Consumer’ app available on the HUAWEI AppGallery as part of enhancing consumer rights awareness and protection, particularly in the context of the precautionary measures against COVID-19. The Dubai Consumer, the official app of Dubai Economy promoting consumer rights awareness and protection in Dubai, was launched on the HUAWEI AppGallery last year and become one of the top UAE essential applications.

Mohammed Ali Rashed Lootah, CEO, Commercial Compliance & Consumer Protection (CCCP) sector, Dubai Economy, said: “We are very pleased with our cooperation with Huawei in making the Dubai Consumer app available to its users. Dubai Economy is committed to the smart transformation of Dubai, and we are seeing an increasing number of consumers who want to use the app to communicate with us and improve their awareness of their rights. The application being available on the HUAWEI AppGallery has supported our efforts to ensure that consumers are still able to continue to access Dubai Government services from the safety and convenience of their own homes, through Huawei devices, despite the restrictions mandated by COVID-19.”

The app provides an official channel for consumers to conveniently raise their queries and complaints to Dubai Economy while traders can register and track the issues brought forth, safe and easy.

The Dubai Consumer app has been included in Huawei’s TOP UAE Apps listing, a selection of the essential and popular apps available for the UAE residents and visitors, which highlights local content and services. The HUAWEI AppGallery has nine years of experience in aggregating apps from leading

local organisations and developers, along with popular international apps, to give users the best possible choice of applications.

The ‘IP Gateway’ app of CCCP, which allows traders to open files and submit complaints relating to intellectual property (IP) infringement in Dubai from anywhere, anytime has also been added to the HUAWEI AppGallery. Brand owners, representatives and patent holders can use the app to file complaints and also track the investigation, monitoring and confiscation processes of Dubai Economy, as well as obtain data and reports on the action. The app is aligned to the leadership’s directive on a manual-to-smart transformation of processes that protect IP rights.

The HUAWEI AppGallery features innovative apps that have been specifically developed to unlock advanced software and hardware capabilities of Huawei smart devices. All apps in the HUAWEI AppGallery have been created with a ‘security first’ approach, and are thoroughly tested before launch, which ensures that apps have the highest standards of data protection and security. These measures ensure that users get the best possible experience from apps running on their Huawei smart devices.

“Huawei is proud to be able to support Dubai Economy in extending its smart services to Huawei users via the HUAWEI AppGallery,” said Keith Li, UAE Country Manager Consumer Business Group Huawei.

“The HUAWEI AppGallery is focused on quality, innovation and security, and the high standard of our apps is what attracts over 400 million active users per month to the platform worldwide. By having Dubai Consumer in our portfolio, we are providing another great experience to UAE users, while helping them to observe physical distancing measures and protect their consumer rights at the same time.”

The AppGallery is available in more than 170 countries and regions with 400 million monthly active users globally. These cover mainstream apps and services in Europe, Latin America, Asia Pacific, Middle East, Africa and more.