Dubai Customs receives certifications for 5 innovations from GInI

In an unprecedented achievement, Dubai customs received certification from GInI for 5 customs innovations. Four of these were accredited as third level transformational innovations, the highest certification level at GInI. The fifth, which is innovative operations and services, received level one certification.

The Certified Innovative Organization is a certification reserved exclusively for businesses and government agencies. Through a process of third-party assessment (audit), the CInOrg establishes that an organization has achieved and demonstrated a certain level of maturity and capability for pursuing short, medium, and long-term innovation and growth. This distinguishes an organization among its peers and competitors as being capable of delivering next-generation value and market-leading customer experiences to its markets.

Global Innovation Institute (GInI) is the world’s leading professional certification, accreditation, and membership association in the field of innovation.

Dubai Customs had also received a Certified Innovative Organization- “Leader level” certification from the Global Innovation Institute to be the first customs organization in the UAE and worldwide to be graced with this recognition.

“These renowned certifications and accreditations distinguish Dubai Customs among its peers and competitors as being capable of delivering leading-edge value and customer experiences to its markets,” Hussam Juma, Director, Service Innovation Department. “Innovation is a priority at our department and we are turning it into a daily practice within the work environment to ensure sustainability and excellence worldwide in support of Dubai within its quest to be a global capital of business and investment.”

The Advisor (World's First Customs Training and Explosives Suitcase)

A smart suitcase fully equipped with very advanced devices and cameras which contains samples of explosive materials and weaponry. The remote controlled suitcase can help detect explosives and at the same time complete customs clearance.

X-Petrol

The first customs vehicle from Masdar that runs on clean energy (electricity and solar power). It can complete clearance procedures and move through tight spaces to ensure smoother clearance saving much time and effort.

Mirsal 2

The in-house developed electronic platform is an ultimate world class solution for presenting declarations and completing clearance procedures including valuations and collection of customs fees. It allows for prior clearance of goods electronically via the internet without the need to submit any papers in less than 2 minutes and waiting for the arrival of goods, thus saving time, effort and money for the customers of our organization.

Mirsal 2 has not only developed into one of the most modern high-tech customs platforms but has also been integrated with the Dubai trading facilitation platform.

Audit Robot

Dubai Customs relies on the most advanced technologies and smart digital platforms to ensure best world-class services delivered to its clients worldwide. For that, Dubai Customs implemented an automatic auditing project that minimizes auditing time through elimination of repetitive procedures.

Cross Border e-Commerce platform

Dubai Customs’ Cross Border e-Commerce platform, the new blockchain based project, is the first of its kind in the region and it aims to help the emirate become a global hub for e-commerce and encourage e-commerce companies set their businesses in Dubai.

The project, which was piloted in September 2019, comprises two phases. The first one was the blockchain platform to facilitate e-commerce export transactions through couriers and was completed last September. The second one will facilitate e-commerce import, declaration consolidation and automated refunds, and reduce fees and charges in addition to onboarding of Logistics companies on platform.