Dubai Health adopts comprehensive framework to enhance patient safety

Dubai Health has adopted the Patient Safety Friendly Hospital Initiative (PSFHI), reaffirming a comprehensive patient safety roadmap aligned with World Health Organization (WHO) guidelines. In keeping with Dubai Health’s ‘Patient First’ promise, the PSFHI framework places the voice of the patient at the core of its efforts, ensuring safety is prioritised at every level of care across its integrated health system.

The initiative aims to both enhance patient outcomes and to create an environment that prioritises collaboration and continuous learning, ultimately delivering high-quality, patient-centered care. The initiative also aligns with the Dubai Social Agenda 33, which aims to establish the most efficient world-class healthcare system distinguished by the highest quality standards.

His Excellency Dr. Amer Sharif, CEO of Dubai Health commented: “Fostering a strong culture of safety allows Dubai Health to deliver exceptional outcomes and prioritise what matters most: the well-being of our patients. We will continue to ensure the safety and comfort of everyone who walks through our doors. Every day, our physicians, nurses and team members go above and beyond to deliver safe and compassionate care. Their passion is inspiring, and we are incredibly grateful for their contributions and dedication.”

Dr. Tarek Fathey, Chief Clinical Officer at Dubai Health, said: “At our integrated academic health system, we believe that patient safety is not just a goal – it's a fundamental principle that drives every decision we make. Our values influence the way we show up each, and every day, for our patients, our students, and our communities. Today, we stand together to set new standards that not only protect our patients but also empower our teams to deliver the highest quality of care.”

Dr. Fathey added: “Central to this initiative is a commitment to continuous learning, driving innovation and fostering a culture of safety and growth. We are further strengthening the commitment to learning and safety through the expertise of a world-renowned patient safety expert, Professor Charles Vincent from the University of Oxford in December 2024.”

Dr. Entesar Alhammadi, Chair of Patient Safety and Quality at Dubai Health, reiterated the unflagging commitment to patient safety. “The safety and well-being of our patients are the foundation of everything we do. By empowering our teams to prioritise patient safety, we are embedding a culture where safety becomes a shared responsibility. This initiative paves the way for everyone to play their role in making this vision a reality in setting a new standard for patient care.”