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Dubai Municipality Closes its External Customer Service Centers

26 Mar, 2020

As part of steps to safeguard the health and safety of the community
Dubai Municipality Closes its External Customer Service Centers
Dawoud Al Hajri: The initiative supports the Government of Dubai’s efforts and reinforces intensive preventive measures adopted by UAE authorities
Municipality continues to process all service and transaction requests remotely


As part of preventive measures to ensure the health and safety of the community, Dubai Municipality has closed all its customer service centers including its Twar, Hatta, Al Kifaf and Al Manara Centers. The Municipality continues to receive all types of requests remotely via smart applications, call centres and direct calls.

Dawoud Al Hajri, Director General of Dubai Municipality stressed that the initiative comes within the framework of the efforts of Dubai authorities and complements the intensive measures taken by UAE institutions to tide over critical challenges in this sensitive period. Aimed at ensuring maximum levels of prevention, the move is based on the recommendations of the World Health Organization and globally benchmarked precautionary protocols.

Al Hajri said that Dubai Municipality is committed to providing a healthy and safe environment, as well as mobilising all resources and capabilities required to navigate challenges in the current environment, in cooperation with concerned authorities in Dubai. The measures form part of a dedicated plan to ensure the safety of the community. Al Hajri appealed to all segments of society to cooperate with Dubai Municipality teams by avoiding gathering in declared areas, in order to ensure the safety of all.

Dubai Municipality has devoted significant efforts to combat the ‘coronavirus’ by implementing multiple measures and initiatives including sterilisation and frequent disinfection of all buildings and facilities, and educating workers and the public about vital prevention measures.

Dubai Municipality is sterilising and disinfecting many places in Dubai using high-quality equipment and products to ensure the health and safety of the community.

Dubai Municipality continues to provide smart services that enable customers to conduct all types of transactions online through its official website dm.gov.ae. This includes transactions related to building permits services, environmental and waste services, planning and surveying, food and consumer permits, health and safety, financial services and sanitation. Furthermore, smart applications such as Dubai 24/7, Kharetati, Dubai BPS, Maskani, Makani, Montaji, Aleef, and iDubai also allow customers to effectively transact with Dubai Municipality online.

With the closure of the Centers, services of strategic partners provided in the Dubai Municipality facilities will no longer be processed in-person. These include services of both government departments and private organisations including Roads and Transport Authority (RTA), Dubai Electricity and Water Authority (DEWA), the General Pension and Social Security Authority, Emirates Identity Authority, the Ministry of Community Development (MOCD), Dubai Courts and Notary, the Ministry of Human Resources (Tasheel), Mohammed Bin Rashid Housing Establishment, Department of Finance, Ministry of Foreign Affairs and International Cooperation, Emirates Islamic Bank, Etisalat, Real Estate Services Trustee, Amer Center, Du Telecom Company, OnTime Government Services, Haig Quality Car Rental, Turjman Legal Translation Services, Al Manara Real Estate Registration Trustee and aafaq Islamic Finance.

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