DEWA launches Smart Centre at its head office as part of the Customer Happiness Centre

Dubai Electricity and Water Authority (DEWA) launched the Smart Centre, as part of its Customer Happiness Centre, at the DEWA head office. This supports the Dubai Plan 2021 to transform Dubai into a city of happy, creative, and empowered people who have smart, integrated and connected services to meet their needs. The Smart Centre provides several smart services for customers, and streamlines the transaction process, with minimal or no support needed from staff. Most services can be easily used on iPads and DEWA’s smart application.


The Smart Centre features a Future Services Department, so that customers can design and develop new services, for their happiness. The Centre also includes the Tayseer service for bill payment, to facilitate bill payments by cheques, using Emirates NBD’s cheque deposit machines.
“The Smart Centre reflects DEWA’s commitment towards providing customers with smart, fast, easy-to-use, and integrated services that are available round the clock. Through this initiative, we aim to achieve the happiness of customers, by providing new services and channels that enrich their experience. This supports the directive of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to achieve the Smart Dubai initiative, to transform Dubai into the smartest city in the world. The initiative enables the management of the city’s utilities and services using smart and connected services. We realise the importance of our role as the provider of electricity and water in the Emirate, and seek to continuously improve our services to meet the increasing needs of all of our customers. This reflects DEWA’s ongoing efforts to make use of high-end technology and applications to increase the efficiency of services, and achieve the happiness our stakeholders, enhancing Dubai’s international position,” said HE Saeed Mohammed Al Tayer, MD & CEO of DEWA.

The Smart Centre also provides the Dubai Smart Government ‘MyID’ service for customers to login to multiple smart services through a single account. It is also equipped with Etisalat Public Payment Machines, for easy payment of common bills.
 “We are keen to promote the excellence and competitiveness of Dubai, and enhance government work processes, in order to achieve peace and happiness for customers. DEWA works to connect its services with the services of other government organisations in Dubai, to provide integrated and advanced services that encourage customers to adopt smart and eco-friendly channels. This supports DEWA’s vision to become a sustainable innovative world-class utility. DEWA is committed to providing timely, efficient, and qualitative government services according to the highest international standards, while exceeding expectations and achieving happiness for society as a whole,” concluded Al Tayer.

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